COMMUNICATION TRAINING
TELEPHONE TRAINING
Learn to support your customers more systematically and professionally by means of clearly structured conversations. Using these techniques, you will achieve a higher closing rate as well as better customer satisfaction and customer loyalty!
The goal of the training is to motivate you and to push your self-confidence remaining calm in critical situations, but nevertheless representing your point of view.
After the telephone training, you will be even more aware of your great responsibility regarding your increased visibility and the representation of your company. You are the company’s figurehead, you act as mediator between all internal departments and you keep in touch with the customers.
SET YOUR PRIORITIES
POSSIBLE FOCUS
- New customer acquisition / selling on the phone
- Presentation of new products
- Complaint management
- Dealing with complaints
- Communication with customers
- Professional appearance on the phone
- Telephone etiquette
ADVANTAGES
- Face-to-face or online-live
- Small group coaching (up to max. 6 participants)
- Short lectures followed by numerous face-to-face discussions with replay and individual feedback in module I
- Exclusively hands-on exercises in Module II: live telephone calls from current day-to-day business with individual feedback afterwards
- Individual action plan for each participant
DETAILS
Modular structure
- Module I: 2 days "Classroom training"
- after a period of practice
- Module II: 2 days "Telephone Coaching on the job"
Language: German
Group size: 4 – 6 participants
CORPTRAIN INHOUSE TRAINING
YOU PREFER AN INHOUSE TRAINING?
We will be happy to provide you an individual offer! We look forward to hearing from you.
