General Terms and Conditions

These General Terms and Conditions are agreed upon between the client and Corporate Training Company for Communication Training GmbH & Co KG, Theodor-Neutig-Straße 3, 28757 Bremen (Contractor).

1. Subject of Service; Number of Participants; Times; Personnel

The Contractor offers in-house and open training sessions for participants to the client.

1.1. Number of Participants for Face-to-Face Trainings:

Face-to-face trainings typically have 12 – maximum 14 participants. For the “Stress Management” workshop, the number of participants is limited to 10 persons, and for the “Telephone Training” workshop, it is six to a maximum of eight persons for quality reasons.

1.2. Number of Participants for Online Live Trainings:

Online live sessions typically have six to a maximum of eight participants.

1.3. Number of Participants for “Individual Coaching”:

In face-to-face individual coaching, one coach accompanies one participant at most, while in online live coaching, it is one to a maximum of four participants.

The binding number of participants for the respective training must be communicated to the Contractor no later than four weeks before the start of the event.

The duration of the aforementioned trainings or individual coaching, and the time allocation, will be definitively determined in the contract. The training or coaching measures will be carried out by trainers/coaches provided by the Contractor, who determines the selection of trainers/coaches.

2. CorpTrain FLEX Models:

2.1. The Contractor offers two different CorpTrain FLEX models to the client:

CorpTrain FLEX online-live and CorpTrain FLEX Premium.

2.1.1. CorpTrain FLEX online-live includes unlimited access to all online-live trainings and up to 3 hours/year of online-live individual coaching.

2.1.2. CorpTrain FLEX Premium includes unlimited access to all online-live and face-to-face trainings and up to 5 hours/year of online-live individual coaching.

2.2. The CorpTrain FLEX contract is concluded for a term of 12 months from the contract start date. The CorpTrain FLEX fee is due as an annual fee upon contract conclusion.

2.3. The CorpTrain FLEX contract automatically terminates after 12 months. If a continuation is desired, a new CorpTrain FLEX contract must be concluded through the online shop for a term of 12 months.

2.4. CorpTrain FLEX is personal, and the transfer of membership to third parties is excluded. After contract conclusion, the client receives a Member Code for the named person(s). With this code, CorpTrain FLEX members can independently book the corresponding trainings through the Contractor’s online shop.

2.5. If a CorpTrain FLEX member leaves the client’s company during the contract period, the membership for that person expires. The client has an obligation to inform the Contractor immediately. If this occurs within the first three months, the client can nominate a new CorpTrain FLEX member.

3. Prices

3.1. Seminar Price / Training Price

The seminar price / training price / CorpTrain FLEX price is subject to the applicable statutory value-added tax. For in-house face-to-face trainings, the client is responsible for accommodation, expenses, and travel costs for the trainers. Invoicing for the seminar price / training price is done four weeks before the training start and is due at the program start. Invoicing for CorpTrain FLEX is done according to section 2.2.

For open face-to-face trainings, the conference package is included in the training price.

3.2. Other

For in-house face-to-face trainings, hotel accommodation (minimum 3-star category) must be ensured. The client and the Contractor agree in advance whether the client will cover the hotel booking for the trainers or if the Contractor will handle it. For in-house face-to-face trainings, the Contractor ensures that cost-effective means of transportation are chosen, with freedom in their selection. In the case of train journeys, bookings for first class are guaranteed. For intra-European flights, the client reimburses the cost of tickets in the economy class. For intercontinental flights, the cost of tickets in the business class is to be reimbursed. If the trainer travels by car, the client will be billed for the exact distance at a rate of €0.75/km. Car rental costs are fully reimbursed by the client.

4. Documents

The client receives the training preparation documents by post or email. The client must forward these to the participants and, if necessary, duplicate them for the participants at their own expense.

5. Organization and Implementation

The organization of in-house face-to-face training is the responsibility of the client. Before the client definitively books the premises, the Contractor decides whether they are suitable for the training. The client bears the costs of the training. The client ensures that standard seminar technology, especially flip charts, screens, pinboards, and necessary aids, are available on-site. Furthermore, the client organizes the catering for trainers and participants at their own expense.

If in-house face-to-face training takes place at the Corptrain Academy, Theodor-Neutig-Str. 3, 28757 Bremen, the Contractor takes care of the organization of the training and the daily catering for trainers and participants. The client bears the resulting costs (conference package).

For online live trainings, the Contractor provides the studio with technical equipment and sends the client or participants the Zoom or Teams login details in advance.

6. Methodology / Didactics

The Contractor is responsible for the methodology and didactics of the training. The trainer is authorized to make necessary changes to the planned training sequence and content from their perspective. The client will be informed of any necessary changes at the earliest possible time. The client has no right to reduce the fee.

7. Client’s Participation

Before and during the training/training series, the client informs the trainer/client about all circumstances that are relevant to the preparation and implementation of the training/training series

8. Cancellation

8.1. In-house Training:

The contract can be canceled by the client free of charge up to 8 weeks before the training date in writing. The calculation of the deadline is based on the receipt of the cancellation by the Contractor. If canceled at a later date, the client must pay

  • up to six weeks before the agreed training: 50%,
  • up to four weeks before the agreed training: 75%, and subsequently
  • up to the training date: 100%

of the fee. Additionally, in this case, the Contractor charges cancellation costs for services from third parties that may have been used (accommodation, meals, rental cars, flights, etc.).

8.2. Open Trainings:

If cancellations are received less than 4 full weeks before the program starts, the full program fee is due. An alternative person can be registered, or, for an additional fee (€150.00), the client can reschedule to another open training within 12 months.

9. Impediments to Performance

If, due to force majeure, illness, accident, or other reasons not attributable to the Contractor, the training cannot take place at the agreed-upon date, the Contractor is obliged to promptly propose an alternative date or provide a substitute trainer. Claims for damages by the client against the trainer/contractor are excluded. Impediments caused by the client or the participants do not affect the Contractor’s entitlement to remuneration.

10. Written Form

Oral side agreements have not been made. Changes and additions to the contract require written form. This also applies to waiving this written form requirement.

11. Jurisdiction

To the extent that the choice of jurisdiction is permissible, the parties choose Bremen as the place of jurisdiction.

12. Severability Clause

Should individual provisions of the contract, the terms and conditions, or parts thereof be or become ineffective, the effectiveness of the remaining provisions is not affected thereby. Instead of the ineffective provision, the parties shall agree on a provision that they would have agreed upon in consideration of good faith, knowing the ineffectiveness of this provision. The same applies if the contract contains a gap or proves to be unfeasible in individual points.

As of: 01.03.2024