COMMUNICATION TRAINING – ONLINE LIVE
CUSTOMER JOURNEY
In the two engaging online-live modules, we’ll show you how to accompany your customers or potential customers intensively along the “Customer Journey” during the acquisition/sales process.
Utilize the Customer Journey to explain complex concepts to your customers or potential customers and establish an emotional connection. A well-told story can have a powerful impact and convey a message more effectively than a purely factual presentation. You’ll learn how to gather all the information about various customer needs and craft individually tailored stories to make the sales process even more successful or faster.
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METHODS & DIDACTICS
first day, you’ll receive an introduction to storytelling and the Customer Journey. Afterward, you’ll receive the worked-out learning points to prepare for the second part. On the second day, you will delve into practical application.
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THIS IS WHAT YOU WILL LEARN
Day 1: Introduction to
- What is meant by a "Customer Journey," and how is it structured?
- What are successful elements of the "Customer Journey?"
Day 2:
Development of your own, fitting stories (exercises/practical application)
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DETAILS
Duration: Day 1 – 60 minutes / Day 2 – 90 minutes
Location: Online-live
Language: German / English
Group size: Maximum 12 participants
DATES
- Day 1: Friday, 27/09/2024 (8.30 h – ca. 9.30 h) + Day 2: Tuesday, 01/10/2024 (8.30 h – ca. 10.00 h) - GERMAN I BOOKED OUT
EXCELLENT
RATHER THAN
RECORDED
100% live
We broadcast 100% live to interact, practice, and analyze with you.
HIGH PRACTICAL CONTENT
In real simulations, you practice challenging negotiation situations to act confidently and stress-free in your upcoming negotiations.
PROFESSIONAL TECHNOLOGY
The platforms Zoom and Teams provide us with the ideal conditions to make virtual training interactive and engaging. Professional equipment and state-of-the-art technology ensure high-quality training in the digital environment.
