COMMUNICATION TRAINING – ONLINE LIVE

CUSTOMER JOURNEY

In the two engaging online-live modules, we’ll show you how to accompany your customers or potential customers intensively along the “Customer Journey” during the acquisition/sales process.

Utilize the Customer Journey to explain complex concepts to your customers or potential customers and establish an emotional connection. A well-told story can have a powerful impact and convey a message more effectively than a purely factual presentation. You’ll learn how to gather all the information about various customer needs and craft individually tailored stories to make the sales process even more successful or faster.

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METHODS & DIDACTICS

first day, you’ll receive an introduction to storytelling and the Customer Journey. Afterward, you’ll receive the worked-out learning points to prepare for the second part. On the second day, you will delve into practical application.

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THIS IS WHAT YOU WILL LEARN

Day 1: Introduction to

Day 2:

Development of your own, fitting stories (exercises/practical application)

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DETAILS

Duration: Day 1 – 60 minutes / Day 2 – 90 minutes

Location: Online-live

Language: German / English

Group size: Maximum 12 participants

DATES

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€ 399,00

excluding VAT

EXCELLENT

RATHER THAN

RECORDED

100% live

We broadcast 100% live to interact, practice, and analyze with you.

HIGH PRACTICAL CONTENT

In real simulations, you practice challenging negotiation situations to act confidently and stress-free in your upcoming negotiations.

PROFESSIONAL TECHNOLOGY

The platforms Zoom and Teams provide us with the ideal conditions to make virtual training interactive and engaging. Professional equipment and state-of-the-art technology ensure high-quality training in the digital environment.